FAQs


 How do I place a custom order?

Send us an email at Sweetsonastick@ymail.com or fill out an order request form here. Someone will be in contact with you within 48 hours to confirm availability and to give you a price quote. 

How far in advance do I need to book an order?

Please place your order a minimum of two weeks in advance. We suggest booking your order as soon as you know your event date! We do our best to accommodate as many orders as possible, however we are still a small operation and book up quickly.

Do you take rush orders?

No, if you need sweets with less than 2 weeks notice, please check out our Sweets Counter instead! 

Do you have an order minimum?

Our order minimum is 1 dozen per sweet (1 flavor per dozen).

Can I wait to pay until the day of my event/class?

Our calendar often fills up a month or more in advance and so we require payment in full to book your sweets order. Our public event classes are sold on a first come first served basis, class sizes are small so please book in advance to guarantee a spot!

Can I change my order after payment is made?

Changes can be made up to 7 days before your order is due. If the changes affect the price, a new invoice will be sent for the difference due on receipt. After we have begun creating your order, changes will be subject to approval.

What if I need to cancel my order/event?

Orders may be canceled for store credit 7 days or more prior to your date. If you must cancel your order less than 7 days before, no refund or credit will be given. If you need to reschedule your private event, we will work with you to find a time that works better. Private events that cancel forfeit their retainer.

Do your products contain nuts? Do you have gluten-free items?

Though most of our products do not contain nuts, we do use nut products in our kitchen and many of our ingredients are made and packaged in facilities that also produce products containing nuts. Though we follow best practices, we cannot guarantee cross-contamination will not occur.  Again, though some of our products are gluten-free, we cannot guarantee cross-contamination will not occur.

If you have a severe nut/gluten/other allergy we suggest using a nut or gluten-free bakery.

Where can I park?

If you are coming to pick up an order we have a limited number of parking spaces available behind our building, street parking is also available.

For public events and classes, please use street parking or the public parking lot on Elm Street.

If you are hosting a private event, our parking lot is available for your use, but please have your guests use street parking or the parking lot on Elm Street.

Do you deliver?

Yes! Orders over $200 are eligible for delivery at an extra cost.  

Do you ship custom orders?

We are not currently shipping orders. 

How should I store my order?

Cake pops can be stored at room temperature for 5-7 days.  Or you can refrigerate them up to 2 weeks. Be sure to keep your cake pops away from heat. We do not suggest displaying them or any other chocolate coated item outdoors if it is above 75 degrees.

Cookies will stay fresh for 1-2 weeks in an airtight container at room temperature.

Chocolate covered everything else will keep for 3-4 weeks in an airtight container at room temperature.

What if I am not satisfied with my order?

We strive to make sure each customer is exceptionally happy with their order.  If something is not to your satisfaction please be sure to bring it to our attention at the time of pickup/delivery and we will do what we can to make it right.  If you wish to return your item, the product must be returned to us within 24 hours and must not be eaten.

We are not liable for mishaps after pickup/delivery, please handle your treats with care as they are fragile.  

I want to have a party with you, but my guest list is too large!

We offer to-go parties, where we bring the decorating to you! You just provide the space and tables for everyone, and we do the rest! Perfect for birthday parties, church groups, corporate team-building, etc.

I’ve never decorated cookies/cake pops before, are your events for me?

Yes! We make sure each class is “dummy-proof”.  The goal is to have fun, and to create something delicious! Our classes are geared towards everyone, whether they are experienced bakers or have never lifted a piping bag!